Terms of Use

These terms govern the use of the app “The Homecoming Journey” (iOS and Android) and of the member area at homecoming-journey.com (together, the “Service”). The Service is provided by RAW Productions GmbH, Äußere Bayreuther Str. 59, 90409 Nürnberg, Germany, represented by its managing director Dimitri Kuksin, registered with the commercial register of the Nuremberg Local Court under HRB 41552 (VAT ID DE362211253), email: info@rawproductionsgmbh.de (“we”).

Conflicting terms of users do not apply. Purchases through the Apple App Store or Google Play are additionally subject to the terms of the respective store; the iOS app is also subject to Apple’s Licensed Application End User License Agreement.

The Service offers content and tools for personal growth and mindfulness, including guided meditations in audio and video, teachings, affirmations, a journal, a dream journal and exercises. Some features use AI, for example to ask a follow-up question at the start or to sum up your answers (see the Privacy Policy).

The Service is offered in three tiers:

• Explore – free, with a selection of content;
• Deepen – paid subscription with extended access;
• Elevate – paid subscription with full access.

What each tier includes is described at the time of purchase. We continually expand and update the content; individual items may be replaced or removed as long as the character of the tier you subscribed to is preserved.

Not a substitute for treatment: the Service supports personal growth and wellbeing. It is not a medical or therapeutic service and does not replace medical, psychotherapeutic or psychological advice, diagnosis or treatment. If you have health concerns, please consult a qualified professional. You perform breathing and movement exercises at your own responsibility and within your own limits.

An account is required to use the Service. You must be at least 16 years old. Your details must be accurate, and you must keep your sign-in details confidential. An account is personal and not transferable.

You can delete your account at any time in the app or on the website (see homecoming-journey.com/delete-account). Deleting your account does not end a running subscription; cancel it as described in section 5.

In-app purchases: subscriptions in the iOS or Android app are purchased through the Apple App Store or Google Play. The conclusion of the contract, payment and any refunds are governed by the terms of the respective store.

Purchases on the website: on homecoming-journey.com, clicking the order button that is subject to payment constitutes a binding offer; the contract is concluded with our confirmation, at the latest when access is activated. Payments are processed by our service providers RevenueCat and Stripe. You receive the contract terms and your order details by email. The contract language is English or German.

Subscriptions run monthly or yearly, depending on the plan chosen. They renew automatically for the same period unless cancelled before the end of the current period. For store purchases, cancellation must be made at least 24 hours before the period ends.

You can cancel at any time with effect from the end of the current period:

• Apple: in your device settings under your Apple ID → Subscriptions;
• Google Play: in the Play Store app under Payments & subscriptions → Subscriptions;
• Website: in your account settings via “Manage subscription”, or by email to info@rawproductionsgmbh.de.

When a subscription ends, your account continues on the free Explore tier. Statutory rights of termination, in particular termination for good cause, remain unaffected.

The prices shown to you in the app or on the website before purchase apply. They include statutory VAT where applicable. The price is due at the start of each period.

New members receive a launch offer on the monthly plans: the first three months are half price, after which the regular monthly price applies. The offer applies once per account or store account and only while it is displayed.

We announce price changes for existing subscriptions in good time before the next period begins; you may then cancel with effect from the end of the current period. For store purchases, the procedures of the respective store apply, which may ask for your consent.

Consumers in the European Union have a statutory right of withdrawal for purchases on our website. For purchases in the Apple App Store or on Google Play, the withdrawal and refund rules of the respective store apply.

Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.

To exercise your right of withdrawal, you must inform us (RAW Productions GmbH, Äußere Bayreuther Str. 59, 90409 Nürnberg, Germany, phone: +49 176 21226068, email: info@rawproductionsgmbh.de) of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested that the services begin during the withdrawal period, you shall pay us an amount proportionate to what has been provided until you have communicated your withdrawal from this contract, in comparison with the full coverage of the contract.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To RAW Productions GmbH, Äußere Bayreuther Str. 59, 90409 Nürnberg, Germany, email: info@rawproductionsgmbh.de:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*): …
Ordered on (*): …
Name of consumer(s): …
Address of consumer(s): …
Signature of consumer(s) (only if this form is notified on paper): …
Date: …
(*) Delete as appropriate.

All content of the Service – in particular texts, audio and video recordings, images and design – is protected by copyright. For as long as you have access, you receive a simple, non-transferable right to use the content of your tier within the Service for private, non-commercial purposes. You may not download, record, copy, publicly perform, pass on content, or share access with others, unless the Service expressly provides for it.

What you write in the Service – such as journal, dream and exercise entries or your answers to the opening questions – remains yours. You grant us only the rights needed to provide the Service to you (to store, display and process it for AI features). This content is private; we do not publish it. It is deleted when you delete the entry or your account.

You may not misuse the Service, in particular by scraping it automatically, circumventing technical protection measures, disrupting its operation or entering unlawful content. In the case of serious or repeated violations, we may suspend access after a prior warning or terminate the contract for good cause; we refund fees already paid for the remaining term pro rata unless the termination is due to your fault.

We strive for uninterrupted operation. Maintenance, security updates and disruptions beyond our control may temporarily limit availability. Using the Service requires an internet connection and a supported device, the costs of which you bear yourself.

We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act and to the extent of any guarantee given. In the case of a slightly negligent breach of an essential contractual obligation – an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely – our liability is limited to the foreseeable damage typical for the contract. Otherwise, liability for slight negligence is excluded. The statutory rights of consumers in respect of defects in digital products remain unaffected.

We may change these terms with effect for the future if there is a valid reason, such as a change in the law or new features, and the change does not unreasonably disadvantage you. We will inform you in text form at least six weeks in advance. If you do not object within this period, the changes are deemed accepted; we will point this out separately in the notice. If you object, either party may terminate the contract as of the date the change takes effect. Changes to the main obligations or to prices are not made in this way.

These terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive them of the protection granted by the mandatory provisions of the country of their habitual residence. If the user is a merchant, the place of jurisdiction is Nuremberg.

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

Should any provision of these terms be invalid, the remaining provisions remain valid.